Frequently Asked Questions

Standard shipping typically takes 3-5 business days within Nigeria. Express shipping takes 1-2 business days. International shipping times vary by location.

Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard under "My Orders".

Yes, we ship to select countries. Shipping costs and delivery times will be calculated at checkout based on your location.

You can change your shipping address within 1 hour of placing your order by contacting our support team. After that, we cannot guarantee changes.

We offer a 14-day return policy for most items. Items must be unused and in original packaging with tags attached.

Refunds are processed within 3-5 business days after we receive and inspect your return. The time for the refund to appear in your account depends on your payment method.

Yes, you can request an exchange for a different size, color, or product of equal value. Contact our support team to initiate an exchange.

We accept various payment methods including credit/debit cards, Paystack, bank transfers, and cash on delivery (where available).

Yes, we use industry-standard SSL encryption to protect your information. We never store your full credit card details on our servers.

Currently, we do not offer payment plans. Full payment is required at checkout.

Click on the "Join Now" button in the top right corner and fill in your details. You can also create an account during checkout.

Click on "Forgot Password" on the login page and enter your email address. We'll send you instructions to reset your password.

Yes, we guarantee that all products sold on our platform are 100% authentic. We source directly from manufacturers and authorized distributors.

Warranty information varies by product and brand. Please check the product description for specific warranty details.