Returns & Refunds
14-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy, you can return most items within 14 days of delivery for a full refund.
Return Policy Details
Eligible Items
- Unused items in original packaging
- Items with tags still attached
- Electronics within 14 days
- Clothing and accessories
- Home and living products
Non-Eligible Items
- Used or worn items
- Items without original packaging
- Personalized or custom items
- Perishable goods
- Gift cards
Refund Options
- Original payment method (3-5 business days)
- Store credit (immediate)
- Exchange for different size/color
- Exchange for different product
Processing Timeline
- Return approval: 1-2 business days
- Refund processing: 3-5 business days
- Exchange shipping: 2-3 business days
- Store credit: Immediate
How to Return an Item
Initiate Return
Submit a return request using the form below or contact our support team
Get Approval
We'll review your request and provide return instructions within 24 hours
Package Item
Securely pack the item in its original packaging with all tags attached
Ship Back
Send the package to our returns address using a trackable shipping method
Receive Refund
Once received and inspected, we'll process your refund within 3-5 days
Request a Return
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product).
Returns Address
El-wazir Estate Bosso Minna, Niger StateProcessing Time
Please allow 3-5 business days for your return to be processed once received at our warehouse.
Frequently Asked Questions
How long do I have to return an item?
You have 14 days from the delivery date to initiate a return.
Will I be refunded the original shipping cost?
Original shipping costs are non-refundable unless the return is due to our error.
How long does a refund take?
Refunds are processed within 3-5 business days after we receive and inspect your return.
Can I exchange an item instead of returning it?
Yes, you can request an exchange for a different size, color, or product of equal value.
What if my item arrived damaged?
Please contact us immediately with photos of the damage. We'll arrange a replacement or refund.
Do you offer free return shipping?
Free return shipping is only provided for defective items or our errors. Otherwise, return shipping is at customer's expense.
Need Help with Your Return?
Our customer support team is here to assist you